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Returns Policy

CANCELLATION OF ORDER
Orders may be changed or cancelled prior to packaging and/or shipping. If a refund is requested before packaging the item(s), the customer will receive a refund deducted by 4% to cover Pay Pal fees. However, if the order has already been packaged, a refund request will incur a charge of £1.50 to cover packaging costs and 4% of the total order will be deducted to cover Pay Pal fees. Please contact bookings@isha.studio.

UNWANTED ITEMS
Returns are accepted if requested within 30 days of receipt of delivery.  Packaging must be in the same condition as when it was received.  Packaging and seal must be intact, untampered and unopened. To request a return, please email bookings@isha.studio and include the order number.  All returns must be sent in the original packaging to Isha Studio, Dorchester Aesthetics Centre, 2 Allington Hall, Durngate Street, Dorchester, Dorset. DT1 1JP. UK. Return postage is to be at the customers expense. Insurance and proof of posting (free) must also be sought from Royal Mail (UK) or other relevant postal service, to enable a claim against possible loss. Isha Body Jewellery do not guarantee any receipt of returned jewellery.

For reasons of health and hygiene, Isha Studio are unable to offer a refund on any items where the clear packaging has been opened and (for example), jewellery has been inserted into a piercing.  This is to protect clients against the risk of contamination from blood borne pathogens. Providing the item is returned safely and in brand new condition, we will offer a full refund within one week, in the form of a store credit (online gift card).  This will only cover the cost of the jewellery, not the postage and packaging as selected when originally ordered.  

INCORRECT ORDER/FAULTY ITEM(S)
However, on rare occasions there may be certain exceptions: If an incorrect order is received or the item is damaged, Isha Studio will accept full responsibility and will offer a full replacement or refund via the original means of payment.

Any return requests of this type must be made within 30 days of receipt of delivery. Please email bookings@isha.studio detailing the reason, the purchase order number and a photo of the item showing the fault or incorrect item. Providing the refund request is made within 30 days of receipt of delivery, Isha Studio will offer a refund (exchange or store credit if preferred), within one week of receiving the returned item(s).